REVIEWS

I recently visited GMC Classic Dealership Service Department in Texarkana after driving an hour and a half to get my check engine light diagnosed. Unfortunately, my technician, Dillon wasn’t available, and I didn’t want the trip to be wasted, so Kenny helped me instead. Everything was fine until I was told the issue wouldn’t be covered under my current warranty and the repair would cost just under $1,100. I wasn’t prepared for that, so I declined the repair. That’s when I was informed I would be charged for labor — something that was never mentioned upfront when I dropped the vehicle off. The labor fee for one hour came out to $223, even though I had already waited two hours, and after paying, I waited another two hours just to get my vehicle back. The whole situation left me feeling taken advantage of. I called the next business day and spoke with Dillon, who was kind but unable to do much aside from offering to remove the labor charge if I brought the vehicle back for the full repair. In the past, I’ve brought our SUV in for check engine diagnostics and was never charged, so this was surprising and disappointing. Because of this experience, I won’t be returning to GMC Classic.

I have 1190 miles and the vehicle shut me down to 30 mph.. I left vehicle at Sterling gmc in opelusas, louisiana. Hopefully then can access situation.

Dillon, Samantha, and the servicing crew was amazing. Answered my questions and kept me updated throughout the process.

My car was tended to quickly and efficiently. Dillon kept me updated throughout the process.

Excellent service

Kenny Thompson was very good.

Through, kind, professional, and timely. After experiences at other places it was a breath of fresh air! Please keep up the good work!

Great service friendly staff

I talked to my dealer and told him what I wanted and he said he would take care of it. He did. They found a nail in my tire and fixed it. Did maintenance on other things and cleaned my car. I have no problem with him. He told me in a few miles I’ll need a tune up.

The problem was not resolved.