REVIEWS

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Dillon/ Svc Dept was very nice. However, When I told him I needed to file a CarShield claim, I understood him to say “ we don’t do that”! Therefore, CarShield has denied a $601 claim. CarShield called Svc on my behalf to inform them of a rather simple preauthorization phone call, and please fax over the invoice. Consequently, I am having to appeal my claim my denied claim! (When I called Svc back an hour and 1/2 later, I was told how busy Svc is on Fridays and they will now fax the invoice to CarShield.) Service is excellent, but assisting customer’s possible reimbursement is also very important!

Wonderful experience, I am so happy I left Off Chevrolet and came over to this dealership to purchase my car! Everyone I worked with was excellent! Nick Patton, Naython Dunn and David Howe were wonderful! Highly recommend!

Service was done on time and very professional

The attendant listened and addressed my concerns, got me in and out of the place in no time. Car looks, smells, and is running smoothly.

Got my car in and out very quickly

I was able to purchase my new car with ease. The salesman Justin was great and finance was did a good job also.

It was great. Thank you

I recently visited GMC Classic Dealership Service Department in Texarkana after driving an hour and a half to get my check engine light diagnosed. Unfortunately, my technician, Dillon wasn’t available, and I didn’t want the trip to be wasted, so Kenny helped me instead. Everything was fine until I was told the issue wouldn’t be covered under my current warranty and the repair would cost just under $1,100. I wasn’t prepared for that, so I declined the repair. That’s when I was informed I would be charged for labor — something that was never mentioned upfront when I dropped the vehicle off. The labor fee for one hour came out to $223, even though I had already waited two hours, and after paying, I waited another two hours just to get my vehicle back. The whole situation left me feeling taken advantage of. I called the next business day and spoke with Dillon, who was kind but unable to do much aside from offering to remove the labor charge if I brought the vehicle back for the full repair. In the past, I’ve brought our SUV in for check engine diagnostics and was never charged, so this was surprising and disappointing. Because of this experience, I won’t be returning to GMC Classic.

Great friendly service